Exclusive Service Review: ReverbNation Store
By Cassandra Callais on Dec 15, 2009 with Comments 8
Co-Founder and COO Jed Carlson was gracious enough to take the Music Void on a tour of ReverbNation’s new Reverb Store (in partnership with Audiolife) which is a huge next step for the burgeoning company. For those of you who are unfamiliar with ReverbNation, it is a marketing services provider for over 500,000 artists, labels, managers, and venues worldwide. Customers use ReverbNation’s email newsletter products FanReach and FanReach Pro to send tens of millions of emails every month to their fans.
While it hasn’t launched publicly yet, it should be going live on a slow roll out over the next few weeks starting later this week.
The Reverb Store is a direct-to-fan e-Commerce offering that allows artists and record labels to design physical and digital products online, and sell them on-demand via Audiolife. This way, the artist can create a store without having to manufacture anything and the products are delivered straight to the fan. Michael Doernberg, CEO of ReverbNation said in the store’s press release, “The Reverb Store allows artists to layer a purchasing opportunity into every fan interaction they have online, whether it’s at Facebook, MySpace, a blog, or the band’s own website.”
The ‘Reverb Store’ option will soon become available on any artists’ Control Room dashboard. It’s open for any of ReverbNation’s artists to setup and run without any monthly fees or minimums. An artist can create an online shop for digital downloads and ringtones, as well as fully customizable merchandising items such as t-shirts and CDs. It also provides ways to promote the shop and a tracker to see how the items are selling and where they’re selling the most.
As for the creation of the merchandise the system itself is extremely easy to work with; the artist creates the design of the item, gives it a name, sets a price and it’s all on-demand. It’s also straight-forward in terms of payment, there is a flat wholesale price for costs, and artists then set a higher ‘sell price’ and keep 100% of the difference. Transactions are done via PayPal and the only added cost to the fan is shipping.
Audiolife provides a vast selection for clothing options from style to seller. Artists can use the merchandise template or upload their own creations which makes it very easy to generate new designs to put on shirts and CDs with unique font and color settings. Once the merchandise design is published on the site, the artist doesn’t need to order any amount of them since it’s all on-demand. However, there is an extra option to purchase said merchandise with Reverb Store’s competitive wholesale and bulk prices, in case they want to take them on tour for example.
The online shop can appear in many forms, from a fully functional separate website, to widgets and banners that can be put on various different sites, as well as a Facebook Store App, a Facebook Store in MyBand and as a MySpace OpenSocial App. For the website, ReverbNation provides a clean, easy to use page featuring the artists’ products. It is also customizable through the background image (or wallpaper) and the headlining banner for the page, which the artist can upload themselves or they can also choose from numerous templates.
The store also allows for three featured items, this could include the latest t-shirt, single, ringtone, or any combination thereof. The featured items are what fans see inside of the digital ‘end-caps’ that are displayed on their ReverbNation page, Facebook page, and emails. The artist can change the featured items at any time and it will update in real time.

As soon as the store is published, a merchandising banner is automatically added to the artists’ ReverbNation page. It is also made available to promote on any website via customizable widgets and banners. Over 15 million widgets have been created by ReverbNation artists and their fans and they automatically become a storefront for the artist. This is extremely useful as it supplies an outlet for any fan to purchase an artist’s items securely without leaving the page. ReverbNation provides the codes to put the widgets and banners on various websites as well as the correct links back to the store and for each item in the store in case, for instance, an artist wanted to make a banner promoting a new t-shirt or CD.
Another convenient feature is the store will be automatically integrated into an artist’s FanReach system and will appear on subsequent emails being sent out to fans. There is also a push/sync option to promote the store and newly added items as updates via the artist’s MySpace, Facebook and Twitter accounts.

Finally, all sales show up in the artist’s ‘stats’ section of the ReverbNation control room. The stats come as an organized earnings report that separates sales by category (shirts, CDs, downloads etc), by item and by which method they were purchased. Sales can be tracked on a time-scale to see if certain online marketing pushes helped, as well as monthly reports. Also there is a finance page for payments and a big ‘pay me’ button to deliver the funds.
The Reverb Store provides artists the freedom to create merchandise for their fans and gives them a place to show it off…all for free! There is no need for manufacturing and payment plans as it is all done through the ReverbNation system, or as how Jed puts it, “We just facilitate that transaction by providing the software, manufacturing, fulfillment, and customer service in a turn-key way to the Artist. We do all of the icky stuff so that the Artist can focus on making great products and bringing their fans to see them”. ReverbNation are providing another great service to artists who want to make it independently without devoting too much of their precious time on online marketing.
Exclusive TMV Video Interview: Mike Doernberg, CEO and Co-Founder – Reverb Nation
TMV Exclusive: MusicMetric Enterprise Service Review
Filed Under: Gadget & Service Reviews • featured
About the Author: Cassie is a recent graduate of music and media management, doing her dissertation on leading business models for the industry. Experiences includes a year long tour of duty at indie aggregator The Orchard as well as research and blog posts for music consulting firm MusicAlly. A Yankee born and bred, she came to London three years ago to learn about the digital music market and in that time has worked with leading digital music companies. Besides 'prog'ging it out and getting lost in between 1965-1973 her main prerogative is solving this whole digital debacle to get more hippie music into the world.
















Whilst Apple’s app store to date has so far been a resounding success, TMV asks what are the long-term prospects for app stores in general? As usual Apple was the first to innovate in this area. However, the fact it was the key innovator in this marketplace does not preclude...



It’s a very very good idea in practice. Unfortunately, in principle, it is struggling on some levels.
First of all, ringtones. I made some available, and one of my fans tried to purchase one. She could not get anything to happen, she was given a number to text but then would just get an error. She contacted Reverbnation, who put her through to Audiolife, who put her through to Myxer, who informed her that ringtones cannot be provided outside of the US.
Now, this was not ANYWHERE in FAQs or information. I’m a UK artist. Most of my fans are in the UK. So the first suggestion I put to Reverbnation is to make some partnerships with UK/Europe distributors, since they have such a large european artist base.
Secondly, the same fan also ordered $100 with of merchandise. She ordered it in two separate orders, to minimise customs charges (so the only extra fees for fans are NOT just postage charges, if they are outside the US). The merchandise arrived, in ONE package, but she was charged for TWO lots of postage, and additionally got slapped for over £12 in customs charges. She is still awaiting a response from Audiolife regarding a refund of the second postal fee. It has been three weeks.
When Reverbnation are contacted, they pass the buck straight over to Audiolife. It’s very very unprofessional, and I no longer have faith that the store will work. At no point has anyone apologised to myself or the customer affected, in fact on raising the ringtone issue on the forums, I was actually accused of going off topic by the admin. I fear that until Reverbnation can develop excellent customer service skills, this will remain just a wonderful idea, in practice it is currently more hassle than it is worth if you are not US based.
More merch options (e.g. stickers, water bottles, key-rings etc.) are rolling out shortly…
Cassandra… Enjoying your blog.
FYI: Since you’re writing on how musicians are using “direct to fan” techniques and technologies (like Reverb Nation), don’t forget to check out Nimbit (www.nimbit.com).
Nimbit is currently sponsoring an industry-wide “2010 Direct-to-Fan Survey” at bit.ly/nimbitnews-d2fsurvey
All music artists and their teams can weigh in. Should be interesting results.
Best
-Patrick
What an awesome way to sell merchandise for an artist.
I was an early beta artist on Reverb Store and loved it. It’s a game changer for sure. Especially when they add more products to choose from.
[...] Exclusive Service Review: ReverbNation Store TMV Exclusive: MusicMetric Enterprise Service Review Can You Harness The Power Of Free In Your Business Share and Enjoy: [...]
Sounds cool. How about stickers & badges etc?
[...] Users Also Read: Exclusive Service Review: ReverbNation Store Another One Bites The Dust: BitTorrent Giant Mininova Forced To Go Legal TMV Looks back On Our [...]