On December 24, 2008 the optical drive stopped working. The nearest Apple store is over 200 miles away and Apple would only repair it if I drove it there–no mailing it back.

After paying $50 to ship it to an authorized repair center in Maryland, it was fixed under AppleCare.

Fast forward to January 2010 and I notice problems when playing the Sims 3. Random items in the game being distorted and what not, which I determined was a problem with the graphics card a few weeks ago. Since then the problem has gotten worse. While browsing the web random green lines will appear in Safari, sections on the screen become distorted, and icons will become transparent. On top of that, my system froze twice yesterday. Normally, it wouldn’t freeze twice in one year, but one day?

Even though I love Mac OS X and will miss it dearly, given the quality issues and horrible customer support I will not be buying another Apple product.

Bought Apple care for this Mac Pro from US on Ebay. Guess what, the seller refunded the Apple care after I registered. Now I have no warranty. The question is, how can Apple allows for refund of the warranty if it has been registered and also Apple knew about this scam but they did’t warn any one. I rang them to justify, they just shut the door and don’t want to know about it.

Well they have lost a customer who owned 3 X Macbook pro (yes, two have battery issue) and a macbook air, Iphone(s) and Ipod(s). Good bye Apple and be warn everyone.

We own a 3G iPod Photo, pink iPod mini, 5G iPod Video and both my wife and I carry iPhones (her’s is 3G and mine is the original 2G purchased in June 2007). All of these are in good condition and we still use all of them regularly. I have noticed that my battery life in the iPhone varies depending upon my use and location but the original battery typically gets me through an entire day (I do not talk excessively but am constantly using the data connection). I carry an extra external battery, but use it maybe once every 60 days.

The issue with texts/calls/voicemail the other poster is having sounds like network issue instead of a flaw of the device. I switched from Sprint to AT&T in order to get the iPhone and have found the service/network to be similar, if not better, but realize that location can make an impact upon the qualify of service.

The iphone is a lovely handheld computer but an average phone at best, and apart from the poor battery life , theres the missed calls going to ansaphone, and txts that arrive hours late issues.

Apple are particularly poor on batteries, ( try googling “mac battery problems” ) with recent macbook pro batteries & ipod having to be recalled, and various reports of them self combusting, tho their dvd disc drive life and easily scratched finish could do with some looking at as well.

I’m particularly gutted since my macbook pro battery gave up at 30 cycles ( the general life expectancy is 300 cycles) and apple refused to replace it, and after getting use to increasing talk time with contemporary phones, I now have to go back 20 years to readjust to 1-2 hours talk time.

I write as increasingly disappointed macfan who wants a bit more quality and life in my apple products, and realise that only by seeing some more realistic / critical assessments in the media of apple products, and a potential reduction is sales, will apple do anything about the mediocre durabilty issues of their products.

I’ve been waiting 2 weeks for new pair of headphones for the 3gs I got in august!!
Went online to order a new set and apple wanted to charge me £16 !! It’s within the first 12 months so should be under warranty !!